The combination of GreeneStep and Advanced BAM enables small businesses to standardize their processes and add real-time agility with help of automated monitoring and intelligent response. Advanced BAM even looks ahead to identify both potential problems and potential opportunities, and deliver that information to staff, customers, and partners regardless of where they are located or what device they are using. Advanced BAM addresses the challenges of “not knowing” or “knowing too late”, by giving business owners and front line executives an insight into such issues as customer service escalations, overdue payments, pending service tickets, salesrep performance, and overall company health. Advanced BAM delivers alerts (to a variety of devices) based on real-time events or as scheduled jobs. It delivers reports, forms, and documents (such as a Daily Sales Summary, Departmental Performance report, order confirmations, and invoices). And Advanced BAM automates the execution of workflow, such as scheduling a phone call to a prospect who has not been contacted in over three days.

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