Customer Relationship Management (CRM) is the strongest and the most efficient tool in maintaining, creating and securing relationships with customers. CRM is not only pure business but also idealization of strong personal bonding within people.
Once this personal and emotional linkage is built, it is easy for an organization to identify the actual needs of customers and help them serve in a better way.
The CRM module of GreeneStep collates all customer data into one place. This makes it easy to track performance – both within and across the team. CRM can also bring all information together into reports to aid forecasting. With this level of analysis present, setting the next period's goals becomes much easier to align with reality.