• Customers have round the clock access to our Support Portal https://support.greenestep.com/ to be able to raise a ticket anytime and assign a priority to it.
• Alerts are sent out at every stage of the incident right from the incident registration, through resolution and closure so the customers are kept updated of the status at all times.
• Once a ticket is raised, our Support Analyst does the root cause analysis and if required,escalates to the Technical Analyst for resolution.
• Timelines for resolution are allocated to tickets based on the incident severity and strictly adhered.
• Once resolved, the ticket is closed , subsequent to the receipt of a confirmation from the customer.
• We follow standard procedures and best practices to close the tickets in minimal time.

• On Call to talk to our Support Analyst on our support number.
• E-mail
• WhatsApp
• Skype
• Online chat in our Corporate Website https://www.greenestep.com/

Support services are made more efficient through integration with Alexa and Google Assistant, voice activated virtual assistants to enable our customers with quick, self service querying and reporting.

GreeneStep Amazon Alexa Skill

• A 24x7 self service,Search based Help portal http://help.greenestep.com/home/ with which you can work with least dependence on Support team.
• How to do articles provided to guide you on the workflows and processes to be followed for easy day to day operations.
• Refer to "Frequently Asked Questions" section to get answers to the common queries.
• Topics provided to easily locate the information you are looking for.
• You could collaborate with other users by participating in discussion threads and sharing comments and inputs.
• Customer Logins provided to access customer specific process guides and other documentation.