GreeneStep helps setting up and managing the hosted servers provided to the customer on its private data center.
System Installation and Upgrades: GreeneStep performs installation of Customer’s Windows software and installs software upgrades as required. GreeneStep follows industry standards for each installation to help ensure that the systems are secured.
Server Administration: GreeneStep provides Administration of your solution including Server hardware, Operating-System and Virtualization Technology (only in case of virtual environments). GreeneStep will provide for the maintenance, repair, or replacement of any failed server hardware Components. Emergency hardware replacement will be performed within 3 hours of hardware failure.
24x7 Monitoring and Alerting: GreeneStep monitoring and alerting technology monitors the performance, availability, network connectivity, and security of your supported devices and systems around the clock.
Routine Preventive Maintenance: GreeneStep Engineers schedule preventive maintenance windows to refresh system resources, apply maintenance patches and perform preventive maintenance activities.